Where We Ship

Hare13 Inc. currently ships Resonance™ to eligible addresses in Canada and the United States. Available shipping methods and rates may vary depending on destination.

 

Processing

Orders are processed for fulfillment as inventory becomes available. Processing time is separate from carrier transit time. During product launches, holidays, periods of high demand, severe weather, or other unusual circumstances, processing or delivery may take longer.

 

Shipping Costs

Available shipping options and applicable shipping charges will be shown during checkout before the order is completed. Customers are responsible for reviewing the shipping address and delivery information before submitting an order.

 

Delivery Estimates

Any shipping or delivery timeframe displayed on our website, at checkout, in an order confirmation, or in other communications is an estimate unless expressly stated otherwise. Carrier delays, weather, customs, transportation disruptions, and other circumstances outside Hare13 Inc.'s reasonable control may affect delivery. Nothing in this policy limits statutory rights concerning delayed or undelivered online purchases.

 

Pre-Orders

If you purchase Resonance™ during a pre-order period, the estimated shipping date represents our current expectation and may change. Manufacturing, international freight, customs, receiving, quality-control, or fulfillment circumstances can affect availability. If a significant delay occurs, we will make reasonable efforts to provide affected customers with updated information.

 

U.S. Orders, Customs and Import Charges

Orders shipped outside Canada may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or carrier. Unless otherwise expressly stated during checkout, customers are responsible for applicable import-related charges.

 

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address. If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent. Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after fulfillment has begun.

 

Lost, Damaged or Incorrect Orders

If your order arrives damaged, you receive an incorrect product, or you believe your shipment has been lost, contact us at info@hare13.ca with your order number and relevant details. Photographs may be requested for damaged shipments so that we can investigate and arrange an appropriate resolution.

 

Contact

Hare13 Inc.

Email: info@hare13.ca