We want you to be satisfied with your Resonance™ purchase. Eligible purchases may be returned within 30 days of delivery, subject to the conditions below.

 

Return Eligibility

For a standard change-of-mind return, the product must be:

■ Returned within 30 days of delivery

■ Unused

■ Unopened

■ In its original packaging

■ In resalable condition

Proof of purchase or an order number may be required.

 

Starting a Return

Before sending a product back, contact info@hare13.ca. Please include your order number and reason for the return. We will provide return instructions if the product is eligible. Do not send a return without first contacting us, as this may delay processing.

 

Return Shipping

For standard change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable unless required by applicable law or the return results from an error by Hare13 Inc.

 

Damaged, Defective or Incorrect Products

If your product arrives damaged or defective, or you receive an incorrect item, contact us as soon as reasonably possible at info@hare13.ca. Please include your order number and, where appropriate, photographs showing the issue. If we confirm that the item is damaged, defective, or incorrect, Hare13 Inc. will arrange an appropriate replacement, refund, or other remedy and will cover reasonable return shipping costs when a return is required.

 

Refunds

Once an eligible returned product is received and inspected, we will notify you of the status of the return. Approved refunds will be issued to the original payment method. Financial institutions and payment processors may require additional time to post the refund after we issue it.

 

Exchanges

If you receive a damaged, defective, or incorrect item, contact us so we can determine the most appropriate replacement or resolution. For ordinary preference-based exchanges, we may instead ask you to complete a return and place a new order.

 

Pre-Orders

Pre-orders may be cancelled before fulfillment begins by contacting info@hare13.ca, subject to applicable law and any clearly disclosed conditions associated with the order. Once a pre-order has shipped, the standard return conditions above apply. If the expected shipping date materially changes, we will make reasonable efforts to communicate the updated estimate.

 

Consumer Rights

This policy provides Hare13 Inc.'s voluntary return terms. It does not replace, waive, or limit rights or remedies available to you under applicable consumer-protection law.

 

Contact

Hare13 Inc.

Email: info@hare13.ca